Privacy Policy

1. Who we are

Save Genie (“Save Genie”, “we”, “us”, “our”) is a price-tracking app for iPhone and iPad (with a macOS app), operated by Compound Pixels Pty Ltd, ABN 28 697 075 853. This Privacy Policy explains, in plain language, what personal information we collect, how we use and share it, where it is stored, and the choices you have.

We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have a question about your privacy, you can contact us at any time at hello@getsavegenie.com.

If you live in the United Kingdom, Canada, the United States or New Zealand, section 13 sets out additional information and rights that apply to you.

2. A plain-language summary

3. Information we collect

3.1 Information you give us

Account and identity. When you sign in with Sign in with Apple, we receive a unique user identifier and, where you choose to share it, your name and email address. (Apple often provides a private “relay” email instead of your real one, and we support this.) We also store your display name, an optional avatar, and your notification preferences.

Age range, country and currency. During onboarding we ask for your age range through Apple’s Declared Age Range feature (an age band, such as “18 or over”, not your date of birth), which the app uses to decide whether and how ads are shown to you. This age range is kept on your device, not in our cloud database. We also store your country and currency preference so that prices and alerts use the right region and currency.

Saved content. When you save a product or create content, we collect the product web address (URL), the retailer, the title, brand, category and description, prices (such as current, original, alert and purchase prices), currency, sale status, the product image, identifiers such as a barcode/GTIN, the collections you create, and any notes, emoji or “thought” cards you add.

Photos. If you add product, receipt, or room/inspiration photos, we store the image and basic details about it (such as type and dimensions). We remove location and other hidden metadata from photos before they are uploaded.

Sharing and collaboration. If you share or join a collection, we store membership records, invite links, and any reactions or purchase-intent marks you add to shared items.

3.2 Information collected automatically

Some of the information in this section is technical, and on its own it may not identify you. It only becomes personal information when it can reasonably be linked back to you.

Device and notifications. To deliver push notifications, we collect your push token, a device identifier, the platform (iOS or macOS), your device name, the app version, and a last-seen timestamp, and we keep a record of the notifications we send you.

Subscriptions. If you subscribe to Premium, we receive from Apple a transaction identifier and your subscription status and expiry date. We do not store your payment-card number or other payment details.

Advertising (iOS only). On iOS, free users may see ads served by Google AdMob, a Google advertising service. Premium users see no ads, and the macOS app has no ads.

Whether the ads you see are personalised depends on your age and your choices. If you are 18 or over and you allow tracking through Apple’s App Tracking Transparency prompt (and, where it applies, give consent through the in-app consent flow), AdMob may use your device’s advertising identifier and the information described below to show you personalised (targeted) ads. If you do not allow tracking, or you are under 18, you are shown only non-personalised ads, which rely on contextual information rather than a profile of you.

When ads are shown, Google collects certain information directly from your device, which may include device information, identifiers (such as the advertising identifier, where you have allowed it), IP address, coarse location estimated from IP address, and information about how you interact with ads. Google handles this information under its own privacy policy at policies.google.com/privacy, and describes its use of advertising data at policies.google.com/technologies/partner-sites. For our part, we record basic ad-event data (such as event type, ad format, and estimated revenue), generally in aggregate; we do not build advertising profiles of you ourselves.

Service and reliability data. We keep operational records needed to run the service, for example records of product-extraction attempts (the URL, retailer, whether it succeeded, and timing) and rate-limit counters. This information is mostly technical and is used to keep the app working and to prevent abuse.

Usage records. We keep records of how you use the app, so we can run it, understand how features such as the Free limits, ads and Find are used, and set sensible limits and prices. These include app sessions (when they start and end, time in the foreground, the platform, and the app version); when a Free limit or the paywall was shown to you, and whether you upgraded; ad events (such as the event type, ad format, placement, and an estimated revenue figure); Find search counts; and a per-user daily summary used to understand cost and revenue by type of user. Subscription records also note which screen led you to a purchase and your App Store storefront country. We generally analyse this information in aggregate, and we do not store the text of your searches.

Find and the in-app browser. Find lets you search for a product and open a retailer’s product page inside the app, in a built-in web view. When a page loads there, it loads directly from the retailer to your device: the retailer receives your device’s IP address and can set cookies, exactly as it would in any web browser. This in-app browser is limited to the retailer’s own site; if you follow a link that leaves it, or search the web for a product, that opens in your device’s normal browser (for example Safari), outside Save Genie and under that browser’s and search engine’s own terms. The browsing data from the in-app view (such as cookies and retailer sign-ins) is kept on your device so sites remember you between visits; there is no in-app control to clear it, and it is removed when you delete the app. When you search for a product, your search terms are sent to our product-search provider (through our servers) to find matching offers.

Reading product pages on your device. For many sites, the app reads a product page directly on your device to pull out details such as the title, price and image. As with any browser, the retailer’s website receives your device’s IP address when it does this. Some pages are instead read by our data-extraction provider (see section 5).

3.3 Information stored only on your device

A copy of your data is kept on your device (in the app’s local database, a temporary photo-upload cache, your app settings, an image cache, and a device identifier in the Keychain) so the app works offline.

On macOS. If you turn them on, the macOS app can watch your clipboard for product links, and list your open browser tabs so you can import them. Your clipboard contents, and your tab titles and addresses, are read on your Mac; nothing about them is sent to our servers, and only the links you actually choose to save leave your device.

Extensions and widgets. The Share, Action and Safari extensions save links into a shared area on your device, which the main app picks up the next time you open it. The iOS widget reads your own saved items to show them on your Home Screen. These stay within your own device and account.

4. Why we collect and use your information

We collect, hold and use your personal information to:

• provide the core service: saving products, tracking prices, and showing your collections;
• send price-drop, availability and shared-collection notifications according to your preferences;
• read product details from the pages you save (product extraction);
• enable shared collections and collaboration;
• process subscriptions and provide Premium features;
• on iOS, show ads to free users through Google AdMob (personalised only with the age and permission conditions described in section 3.2) and measure how those ads perform;
• understand how Free limits, ads and Find are used, so we can set sensible limits and prices, generally in aggregate;
• keep the service secure and reliable and prevent abuse; and
• provide support and communicate with you about the service.

5. How we share your information

We do not sell your personal information. We share it only as described below.

5.1 With other users (only when you choose to)

If you share or join a collection, its members can see the items in it, your name and avatar, and any reactions or marks you add within that collection. Surprise gift lists deliberately hide your reactions and purchase marks from the gift recipient.

5.2 With our service providers

We use a small number of trusted providers to run specific features, and we share with each of them only the information needed for the job they do for us:

• Apple: operates Sign in with Apple, delivers push notifications, and handles App Store billing for subscriptions. Apple processes your payment details; we never receive them.
• Our cloud database and storage provider: hosts our database and photo storage in Australia (Sydney), and holds the account details and content described in section 3 so they can sync across your devices.
• Our data-extraction provider: receives the web addresses (URLs) of the products you save, and, for matching products across online stores, product identifiers such as a barcode (GTIN) and the product title, so it can read product details (such as title, price, and image) from retailers’ pages.
• Our product-search provider: powers Find. When you search for a product, it receives your search terms and product identifiers (such as a barcode or title) so it can return matching offers and prices. It operates overseas (outside Australia).
• Google AdMob, our advertising provider (iOS free tier only): serves ads in the iOS app and collects the advertising information described in section 3.2.
• Our email provider: receives your email address (and your name, where you have given it to us) so we can send you service emails and, if you opt in, marketing emails.

5.3 Legal and safety

We may disclose information if we are required to by law, to enforce our terms, or to protect the rights, safety and security of our users, the public, or Save Genie.

5.4 Business transfers

If Save Genie is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will let you know if there is a change in who owns or controls your personal information.

6. Where we store your information and overseas disclosure

Your information is stored in two places: our cloud database, hosted in Australia (Sydney), and on your device so the app works offline.

Some of our providers (Apple, Google, our data-extraction provider, and our email provider) run their systems in the United States, and our product-search provider operates overseas (outside Australia). This means some of your information may be disclosed to and processed overseas, including in the United States. Before disclosing your information to an overseas provider, we take reasonable steps to make sure it is handled in a way that is consistent with this policy and the Australian Privacy Principles.

7. How long we keep your information

We keep your personal information only for as long as we need it to run the service and for the purposes described in this policy. When you delete your account (your profile picture → Account Actions → Delete Account), we remove your profile, your saved items and collections, your photos, your price history, your notification and subscription records, your ad and usage records, and your device tokens from our cloud database.

A few things are kept, and they are either not linked to you or are needed to honour a choice you made:

• Shared product catalogue. Basic product information (such as a product’s title, image and prices for a web address) lives in a catalogue shared by all users. It is not linked to you and is not deleted with your account.
• Anonymised price history. Price points you contributed to a product’s shared price history are kept with your identity removed, so they keep benefiting other users.
• Unsubscribe list. If you unsubscribed from marketing emails, we keep your email address on a suppression list (with the link to your account removed) so we continue to honour your unsubscribe.

Apple keeps its own records of any subscription and payment under Apple’s terms, which we do not control. We may also keep information where the law requires us to, or to establish, exercise or defend a legal claim.

8. Accessing or correcting your information, and your choices

You can ask us to give you access to the personal information we hold about you, and to correct it if it is wrong or out of date. To make a request, email hello@getsavegenie.com. We will respond within a reasonable time. If we cannot give you access or make a correction, we will explain why.

You can also manage your information directly in the app:

• Delete content: remove individual items, collections or photos at any time.
• Delete your account: your profile picture → Account Actions → Delete Account, which removes your data from our cloud database.
• Manage notifications: in the app’s notification settings or in your device settings.
• Manage advertising and tracking: through your device’s App Tracking Transparency settings, or upgrade to Premium to remove ads.
• Unsubscribe from marketing emails: using the link in any marketing email we send.
• Find browsing data: the in-app browser keeps cookies and retailer sign-ins on your device between visits. There is no in-app button to clear this; deleting the app removes it.

9. How to make a privacy complaint

If you think we have mishandled your personal information or breached the Australian Privacy Principles, please tell us first so we can try to put it right. Email hello@getsavegenie.com with the details. We will acknowledge your complaint, look into it, and respond to you within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

10. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, use or disclosure. This includes encrypting your data while it travels over the internet, limiting who can access it, and storing your photos in private storage that only you and the people you share a collection with can see. No app or online service can ever be completely secure, but we work to keep your information safe.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and, where the changes are important, let you know in the app or by email.

12. Contact us

Compound Pixels Pty Ltd, ABN 28 697 075 853
Email: hello@getsavegenie.com

13. Additional terms for your country

The rest of this policy applies to everyone. If you live in one of the countries below, the extra information and rights in that part also apply to you. If anything in your country’s part conflicts with the rest of this policy, your country’s part applies.

• 13.1 United Kingdom
• 13.2 Canada
• 13.3 United States
• 13.4 New Zealand

13.1 United Kingdom

If you are in the United Kingdom, we handle your personal information under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). Compound Pixels Pty Ltd is the controller of your personal information.

Our lawful bases. We rely on the following lawful bases for the uses described in section 4:

• Contract: to provide the service you sign up for, including your account, saving products, price tracking, notifications you have turned on, syncing, shared collections, Find, and Premium.
• Consent: for personalised ads (given through Apple’s App Tracking Transparency prompt and our in-app consent tool), for storing or reading information on your device for advertising, and for marketing emails. You can withdraw consent at any time (see section 8) without affecting what we did before.
• Legitimate interests: to keep the service secure and reliable and prevent abuse, to show non-personalised ads to free users, to understand how features are used (generally in aggregate) so we can improve the service and set limits and prices, to send service messages, and to establish, exercise or defend legal claims. We have balanced these interests against your rights, and you can object to them (see below).
• Legal obligation: where we must keep or disclose information to comply with the law.

Your rights. In addition to the rights in section 8, you have the right to:

• ask us to erase your personal information;
• ask us to restrict how we use your personal information;
• receive the personal information you gave us in a structured, commonly used, machine-readable format, and ask us to send it to another organisation where technically feasible (data portability);
• object to our use of your personal information based on legitimate interests, and object at any time to its use for direct marketing; and
• not be subject to a decision based solely on automated processing that has legal or similarly significant effects on you. We do not make decisions of that kind.

These rights are not absolute and some exceptions apply. We will respond within one month of receiving your request. If a request is complex, or you make several, we may extend this by up to two further months, and we will tell you if we do. We do not normally charge a fee.

International transfers. We store your information in Australia, and some of our providers process it in the United States and other countries (see section 6). These countries may not have data protection laws equivalent to the UK’s. Where we transfer your personal information outside the UK, we use a safeguard recognised under UK law, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or a provider’s certification under the UK Extension to the EU-US Data Privacy Framework. You can ask us for more information about these safeguards.

Children. In line with the UK Age Appropriate Design Code, users under 18 see only non-personalised ads, and are not shown Apple’s App Tracking Transparency prompt.

Complaints. Please contact us first so we can try to put things right (see section 9). You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

13.2 Canada

If you are in Canada, we handle your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where they apply, provincial privacy laws, including Quebec’s Act respecting the protection of personal information in the private sector and the Personal Information Protection Acts of Alberta and British Columbia.

Consent. By creating an account and using the service, you consent to us collecting, using and disclosing your personal information as described in this policy. We ask for your express consent for personalised ads and marketing emails. You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you do, we may not be able to provide some or all of the service, and we will tell you what that means for you.

Person responsible. Our Privacy Officer is responsible for protecting your personal information and for our compliance with Canadian privacy laws. You can contact our Privacy Officer at hello@getsavegenie.com.

Information stored outside Canada. Your information is stored in Australia and may be processed by our providers in the United States and other countries (see section 6). While it is outside Canada, it is subject to the laws of those countries and may be accessed by their courts, law enforcement and national security authorities.

Access and correction. We will respond to a request to access or correct your personal information within 30 days, and at minimal or no cost to you. If we need more time, we will tell you why and how long it will take.

If you are in Quebec, you also have the right to:

• receive personal information we collected from you in a structured, commonly used technological format, and have it sent to a person or organisation you choose;
• ask us to stop disseminating your personal information, or to de-index any link to your name, where the law allows;
• be told about any decision made exclusively by automated processing of your personal information. We do not make decisions of that kind; and
• know that technology that profiles you for advertising is off by default: ads are only personalised if you choose to allow tracking (see section 3.2).

Before we communicate personal information outside Quebec, we assess whether it will be adequately protected, as Quebec law requires.

Privacy breaches. If a breach of security safeguards involving your personal information creates a real risk of significant harm to you (or, in Quebec, a risk of serious injury), we will notify you and report it to the Office of the Privacy Commissioner of Canada or the Commission d’accès à l’information du Québec, as the law requires.

Complaints. Please contact our Privacy Officer first (see section 9). You can also complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca or on 1-800-282-1376, or, if you are in Quebec, to the Commission d’accès à l’information at cai.gouv.qc.ca. In Alberta or British Columbia, you can also contact your provincial Information and Privacy Commissioner.

13.3 United States

If you are in the United States, this part explains the information and rights given to you by US state privacy laws, including the California Consumer Privacy Act (as amended by the California Privacy Rights Act) and similar laws in other states, to the extent those laws apply to us.

What we collect. In the last 12 months we have collected the following categories of personal information, as described in section 3:

• Identifiers, such as your Sign in with Apple user identifier, name and email address, device identifier, push token, IP address and, where you allow it, your advertising identifier;
• Commercial information, such as the products you save, their prices, your collections, and your subscription status;
• Internet or other electronic network activity, such as app sessions, usage records, ad interactions, and product-extraction records;
• Approximate location, estimated from your IP address by Google when ads are shown, and your country setting;
• Audio, electronic or visual information, such as photos you add; and
• Inferences that Google may draw to personalise ads, only if you are 18 or over and allow tracking.

We collect this information from you, from your device, from Apple, from other users who share a collection with you, from retailers’ websites, and from our service providers. We use it for the purposes in section 4, disclose it to the categories of service providers in section 5.2, and keep it for the periods described in section 7. We do not collect sensitive personal information to infer characteristics about you.

Selling, sharing and targeted advertising. We do not sell your personal information for money. However, if you are 18 or over and allow tracking, Google AdMob may use identifiers, internet activity and approximate location from the app to show you personalised ads. Under some state laws this may count as “selling” or “sharing” personal information, or “targeted advertising”. You can opt out at any time by turning off tracking for Save Genie in your iPhone or iPad settings (Settings → Privacy & Security → Tracking), or by emailing us with the subject “Do not sell or share”. We do not sell or share the personal information of anyone we know is under 16, and users under 18 see only non-personalised ads.

Your rights. Depending on your state, you have the right to:

• know what personal information we collect, use and disclose, and access a copy of it;
• delete the personal information we hold about you;
• correct inaccurate personal information;
• receive your personal information in a portable format;
• opt out of the sale or sharing of your personal information and of targeted advertising (see above), and of profiling that produces legal or similarly significant effects. We do not profile you in that way; and
• not be discriminated against for exercising any of these rights.

How to make a request. Email hello@getsavegenie.com. We will need to verify your identity, for example by asking you to contact us from the email address linked to your account. You can ask an authorised agent to make a request for you; we may ask them for proof of your signed permission and ask you to verify your identity with us. We will respond within 45 days, or tell you if we need up to 45 more days.

Appeals. If we decline your request, you can appeal by replying to our decision with the subject “Appeal”. We will respond within the time your state’s law requires. If you are not satisfied with the outcome, you can contact your state’s Attorney General.

Children. Save Genie is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have, we will delete it.

Other US disclosures. We do not disclose personal information to third parties for their own direct-marketing purposes (California’s “Shine the Light” law). Our website does not respond to “Do Not Track” browser signals. We do not collect consumer health data.

13.4 New Zealand

If you are in New Zealand, we handle your personal information under the Privacy Act 2020 and its Information Privacy Principles, which apply to us because we carry on business in New Zealand.

Information we get from others. Some of your personal information comes from sources other than you: Apple (when you sign in or subscribe), other users who invite you to or share a collection with you, and retailers’ websites (for product details). Section 3 explains what we collect, and sections 4 and 5 explain why and who we share it with.

Access and correction. We will respond to a request to access or correct your personal information as soon as reasonably practicable, and no later than 20 working days after we receive it. We will not charge you for making a request. If we decide not to correct your information, you can ask us to attach a statement of the correction you asked for.

Overseas disclosure. We store your information in Australia, and some of our providers process it in the United States and other countries (see section 6). Before we disclose your information overseas, we take reasonable steps, including through contracts, to make sure it is protected by safeguards comparable to those in the Privacy Act 2020.

Privacy breaches. If a privacy breach involving your personal information has caused, or is likely to cause, you serious harm, we will notify you and the Privacy Commissioner as soon as practicable.

Complaints. Please contact us first (see section 9). You can also complain to the Office of the Privacy Commissioner at privacy.org.nz or on 0800 803 909.