Privacy Policy

1. Who we are

Save Genie (“Save Genie”, “we”, “us”, “our”) is a price-tracking app for iOS and macOS, operated by Compound Pixels Pty Ltd, ABN 28 697 075 853. This Privacy Policy explains, in plain language, what personal information we collect, how we use and share it, where it is stored, and the choices you have.

We handle your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have a question about your privacy, you can contact us at any time at hello@getsavegenie.com.

2. A plain-language summary

3. Information we collect

3.1 Information you give us

Account and identity. When you sign in with Sign in with Apple, we receive a unique user identifier and, where you choose to share it, your name and email address. (Apple often provides a private “relay” email instead of your real one, and we support this.) We also store your display name, an optional avatar, and your notification preferences.

Age range, country and currency. During onboarding we ask for your age range through Apple’s Declared Age Range feature (an age band, such as “18 or over”, not your date of birth), which the app uses to decide whether and how ads are shown to you. This age range is kept on your device, not in our cloud database. We also store your country and currency preference so that prices and alerts use the right region and currency.

Saved content. When you save a product or create content, we collect the product web address (URL), the retailer, the title, brand, category and description, prices (such as current, original, alert and purchase prices), currency, sale status, the product image, identifiers such as a barcode/GTIN, the collections you create, and any notes, emoji or “thought” cards you add.

Photos. If you add product, receipt, or room/inspiration photos, we store the image and basic details about it (such as type and dimensions). We remove location and other hidden metadata from photos before they are uploaded.

Sharing and collaboration. If you share or join a collection, we store membership records, invite links, and any reactions or purchase-intent marks you add to shared items.

3.2 Information collected automatically

Some of the information in this section is technical, and on its own it may not identify you. It only becomes personal information when it can reasonably be linked back to you.

Device and notifications. To deliver push notifications, we collect your push token, a device identifier, the platform (iOS or macOS), your device name, the app version, and a last-seen timestamp, and we keep a record of the notifications we send you.

Subscriptions. If you subscribe to Premium, we receive from Apple a transaction identifier and your subscription status and expiry date. We do not store your payment-card number or other payment details.

Advertising (iOS only). On iOS, free users may see ads served by Google AdMob, a Google advertising service. Premium users and all macOS users see no ads.

Whether the ads you see are personalised depends on your age and your choices. If you are 18 or over and you allow tracking through Apple’s App Tracking Transparency prompt (and, where it applies, give consent through the in-app consent flow), AdMob may use your device’s advertising identifier and the information described below to show you personalised (targeted) ads. If you do not allow tracking, or you are under 18, you are shown only non-personalised ads, which rely on contextual information rather than a profile of you.

When ads are shown, Google collects certain information directly from your device, which may include device information, identifiers (such as the advertising identifier, where you have allowed it), IP address, coarse location estimated from IP address, and information about how you interact with ads. Google handles this information under its own privacy policy at policies.google.com/privacy, and describes its use of advertising data at policies.google.com/technologies/partner-sites. For our part, we record basic ad-event data (such as event type, ad format, and estimated revenue), generally in aggregate; we do not build advertising profiles of you ourselves.

Service and reliability data. We keep operational records needed to run the service, for example records of product-extraction attempts (the URL, retailer, whether it succeeded, and timing) and rate-limit counters. This information is mostly technical and is used to keep the app working and to prevent abuse.

Usage records. We keep records of how you use the app, so we can run it, understand how features such as the Free limits, ads and Find are used, and set sensible limits and prices. These include app sessions (when they start and end, time in the foreground, the platform, and the app version); when a Free limit or the paywall was shown to you, and whether you upgraded; ad events (such as the event type, ad format, placement, and an estimated revenue figure); Find search counts; and a per-user daily summary used to understand cost and revenue by type of user. Subscription records also note which screen led you to a purchase and your App Store storefront country. We generally analyse this information in aggregate, and we do not store the text of your searches.

Find and the in-app browser. Find lets you search for a product and open a retailer’s product page inside the app, in a built-in web view. When a page loads there, it loads directly from the retailer to your device: the retailer receives your device’s IP address and can set cookies, exactly as it would in any web browser. This in-app browser is limited to the retailer’s own site; if you follow a link that leaves it, or search the web for a product, that opens in your device’s normal browser (for example Safari), outside Save Genie and under that browser’s and search engine’s own terms. The browsing data from the in-app view (such as cookies and retailer sign-ins) is kept on your device so sites remember you between visits; there is no in-app control to clear it, and it is removed when you delete the app. When you search for a product, your search terms are sent to our product-search provider (through our servers) to find matching offers.

Reading product pages on your device. For many sites, the app reads a product page directly on your device to pull out details such as the title, price and image. As with any browser, the retailer’s website receives your device’s IP address when it does this. Some pages are instead read by our data-extraction provider (see section 5).

3.3 Information stored only on your device

A copy of your data is kept on your device (in the app’s local database, a temporary photo-upload cache, your app settings, an image cache, and a device identifier in the Keychain) so the app works offline.

On macOS. If you turn them on, the macOS app can watch your clipboard for product links, and can list your open browser tabs so you can import them. Your clipboard contents, and your tab titles and addresses, are read on your Mac; nothing about them is sent to our servers, and only the links you actually choose to save leave your device.

Extensions and widgets. The Share, Action and Safari extensions save links into a shared area on your device, which the main app picks up the next time you open it. The iOS widget reads your own saved items to show them on your Home Screen. These stay within your own device and account.

4. Why we collect and use your information

We collect, hold and use your personal information to:

• provide the core service: saving products, tracking prices, and showing your collections;
• send price-drop, availability and shared-collection notifications according to your preferences;
• read product details from the pages you save (product extraction);
• enable shared collections and collaboration;
• process subscriptions and provide Premium features;
• on iOS, show ads to free users through Google AdMob (personalised only with the age and permission conditions described in section 3.2) and measure how those ads perform;
• understand how Free limits, ads and Find are used, so we can set sensible limits and prices, generally in aggregate;
• keep the service secure and reliable and prevent abuse; and
• provide support and communicate with you about the service.

5. How we share your information

We do not sell your personal information. We share it only as described below.

5.1 With other users (only when you choose to)

If you share or join a collection, its members can see the items in it, your name and avatar, and any reactions or marks you add within that collection. Surprise gift lists deliberately hide your reactions and purchase marks from the gift recipient.

5.2 With our service providers

We use a small number of trusted providers to run specific features, and we share with each of them only the information needed for the job they do for us:

• Apple: operates Sign in with Apple, delivers push notifications, and handles App Store billing for subscriptions. Apple processes your payment details; we never receive them.
• Our cloud database and storage provider: hosts our database and photo storage in Australia (Sydney), and holds the account details and content described in section 3 so they can sync across your devices.
• Our data-extraction provider: receives the web addresses (URLs) of the products you save, and, for cross-store matching, product identifiers such as a barcode (GTIN) and the product title, so it can read product details (such as title, price, and image) from retailers’ pages.
• Our product-search provider: powers Find. When you search for a product, it receives your search terms and product identifiers (such as a barcode or title) so it can return matching offers and prices. It operates overseas (outside Australia).
• Google AdMob, our advertising provider (iOS free tier only): serves ads in the iOS app and collects the advertising information described in section 3.2.
• Our email provider: receives your email address (and your name, where you have given it to us) so we can send you service emails and, if you opt in, marketing emails.

5.3 Legal and safety

We may disclose information if we are required to by law, to enforce our terms, or to protect the rights, safety and security of our users, the public, or Save Genie.

5.4 Business transfers

If Save Genie is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction. We will let you know if there is a change in who owns or controls your personal information.

6. Where we store your information and overseas disclosure

Your information is stored in two places: our cloud database, hosted in Australia (Sydney), and on your device so the app works offline.

Some of our providers (Apple, Google, our data-extraction provider, and our email provider) run their systems in the United States, and our product-search provider operates overseas (outside Australia). This means some of your information may be disclosed to and processed overseas, including in the United States. Before disclosing your information to an overseas provider, we take reasonable steps to make sure it is handled in a way that is consistent with this policy and the Australian Privacy Principles.

7. How long we keep your information

We keep your personal information only for as long as we need it to run the service and for the purposes described in this policy. When you delete your account (Settings → Profile → Delete Account), we remove your profile, your saved items and collections, your photos, your price history, your notification and subscription records, your ad and usage records, and your device tokens from our cloud database.

A few things are kept, and they are either not linked to you or are needed to honour a choice you made:

• Shared product catalogue. Basic product information (such as a product’s title, image and prices for a web address) lives in a catalogue shared by all users. It is not linked to you and is not deleted with your account.
• Anonymised price history. Price points you contributed to a product’s shared price history are kept with your identity removed, so they keep benefiting other users.
• Unsubscribe list. If you unsubscribed from marketing emails, we keep your email address on a suppression list (with the link to your account removed) so we continue to honour your unsubscribe.

Apple keeps its own records of any subscription and payment under Apple’s terms, which we do not control. We may also keep information where the law requires us to, or to establish, exercise or defend a legal claim.

8. Accessing or correcting your information, and your choices

You can ask us to give you access to the personal information we hold about you, and to correct it if it is wrong or out of date. To make a request, email hello@getsavegenie.com. We will respond within a reasonable time. If we cannot give you access or make a correction, we will explain why.

You can also manage your information directly in the app:

• Delete content: remove individual items, collections or photos at any time.
• Delete your account: Settings → Profile → Delete Account, which removes your data from our cloud database.
• Manage notifications: in the app’s notification settings or in your device settings.
• Manage advertising and tracking: through your device’s App Tracking Transparency settings, or upgrade to Premium to remove ads.
• Unsubscribe from marketing emails: using the link in any marketing email we send.
• Find browsing data: the in-app browser keeps cookies and retailer sign-ins on your device between visits. There is no in-app button to clear this; deleting the app removes it.

9. How to make a privacy complaint

If you think we have mishandled your personal information or breached the Australian Privacy Principles, please tell us first so we can try to put it right. Email hello@getsavegenie.com with the details. We will acknowledge your complaint, look into it, and respond to you within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

10. How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, use or disclosure. This includes encrypting your data while it travels over the internet, limiting who can access it, and storing your photos in private storage that only you and the people you share a collection with can see. No app or online service can ever be completely secure, but we work to keep your information safe.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date and, where the changes are important, let you know in the app or by email.

12. Contact us

Compound Pixels Pty Ltd, ABN 28 697 075 853
Email: hello@getsavegenie.com